The Ombudsman received a letter from a complainant who has been 100% blind since childhood. He has completed over 40 years of employment and is retired due to disability. When his hearing drastically deteriorated, he submitted a request to the Pension and Disability Insurance Institute of Slovenia for the recognition of disability allowance. The first-instance authority rejected his request, stating that during the proceedings it was found that...

The Human Rights Ombudsman of the Republic of Slovenia (Ombudsman) identified a number of inconsistencies in the conduct of several bodies involved in the handling of applications and letters received from a complainant, which justified the appearance of general unresponsiveness on her part. The Ombudsman also found in some places that decisions on her complaints took an unacceptably long time. He found multiple violations of the principle of...

The Slovenian Water Agency (DRSV) violated the principle of good administration by failing to respond to a complainant's letters addressed to it between November 2023 and June 2024. It provided the complainant with verbal explanations by telephone and also announced a written response, but did not implement the announced response. In the end, it only responded in writing, but this required the intervention of the Human Rights Ombudsman of the...