Lengthiness of procedure for entitlement to compensation for vaccination against Covid-19
The Ombudsman received several complaints concerning the length of time taken by the Ministry of Health (MZ) to process applications for compensation for damage caused by the vaccination against Covid-19. After receiving clarifications from the MZ, the Ombudsman noted that the processing... more
People can only support themselves with the resources available to them
If an individual is denied the right to public benefits because, in determining the individual's or family's ability to support themselves, account is taken of resources that are clearly not available to the family, this would, in the Ombudsman's view, constitute an infringement of... more
Accessibility of general and family medicine clinics
Na podlagi vprašalnika, ki ga je poslal vsem zdravstvenim domovom, je Varuh ugotovil nesprejemljive razlike v odzivnosti med ambulantami splošne in družinske medicine ter s tem posledično v dostopnosti do zdravstvenih storitev. Ugotovil je, da je težko nadzorovati ustreznost dostopa, saj... more
Termination of validity of the referral due to problems in the information system of the health care provider
The complainant informed the Ombudsman about the termination of validity of the referral the day before the specified examination. The Ombudsman found that the reason lies in communication problems between the contractor and the central system, more specifically with external software... more
Non-responsiveness of the centre for social work to the letters of a complainant in financial distress
An individual who contacts a centre for social work (CSD) for help due to material or social hardship has a right to expect that the CSD will respond to their requests and provide them with the necessary information, support, and assistance. The responsiveness of the CSD also creates... more
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